Insurance can be confusing. We get it.
Let our billing team clear things up.

Jaclin Duncan

Kelli Wilkerson-Chastain

Insurance

We are participating in some, yet not all HMO networks. You must contact your insurance prior to your visit to verify your mental health coverage.

Accepted Plans: 

  • Aetna

  • Blue Shield

  • Anthem

  • Blue Cross

  • Cigna / Evernorth

  • Humana

  • HMC Healthworks

  • Magellan

  • Medicare

  • Tricare

  • United Healthcare / Optum  

  • United Medical Resources (UMR)

  • Surest

  • Meritain

Questions For Your Insurance

  • Does my health insurance plan include mental health benefits?

  • Is this provider covered under my plan?

  • Do I have a copay? If so, what is the amount?

  • Do I have a deductible and if so, what is it and have I met it yet?

  • Do I have co-insurance? If so, what this the percentage that I will be responsible to pay?

  • Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?

  • Do I need written approval from my primary care physician in order for services to be covered?

  • How does my plan pay for an Out-of-Network Provider?

  • How do Superbills work and how do I submit them? What is the amount reimbursed for office visits?

Cancelation Policy

We require 24 business hours notice if you need to cancel or reschedule. Please understand that your time slot is time we have reserved specifically for you. If you need to cancel or do not show up to your appointment, there will be a cancellation fee. If you need to cancel, please call us at 858.209.9871 at least 24 business hours before your appointment to avoid the cancellation fee. We appreciate your understanding in this matter. 

Super Bill

We can provide you with a Superbill at the end of your appointment that you can submit to your insurance company for reimbursement. The amount you pay will initially go towards your deductible.  After your deductible is met, you will be reimbursed for at least a majority of your appointment cost.  If you have questions, please contact us. 

It is highly recommended that you contact your insurance company to find out how to submit a superbill for reimbursement, as procedures may differ between insurance companies.   

  

Self Pay

Our practice strives to make mental health care accessible and transparent. We offer competitive pricing for our services for patients who prefer self-pay options. An initial consultation is available for $325. Follow-up appointments are priced at $195 each.

The forms of payment currently accepted are Visa, Mastercard, American Express, Cash, Apple Pay, and Check. Payment is due at the time of each visit.

In the case of an emergency or for emergent evaluation, please go to your nearest emergency room:

Tri-City Medical Center
4002 Vista Way
Oceanside, CA 92056
760.724.8411

Scripps Memorial Hospital Encinitas
354 Santa Fe Drive
Encinitas, CA 92024
800.727.4777

Suicide and Crisis Lifeline: Dial 988
San Diego Crisis and Crisis Line: 888.724.7240
Open 24 hours a day, 7 days a week
This service is free of charge and available to all San Diego residents, with or without insurance. These trained professionals can make referrals and also offer services in various languages.

National Suicide Prevention Hotline: 800.273.8255 (TALK)
A free 24-hour hotline is available to those in crisis or if someone you know is in emotional distress. Press 1 if you or a family member is a veteran.

24/7 Crisis Text Line: Text "HOME" to 741-741
San Diego Warm Line: 619.295.1055
California Peer Run Warm Line: 855.845.7415

Palomar Medical Center
15615 Pomerado Road
Poway, CA 92064

Sharp Memorial Hospital
7901 Frost Street
San Diego, 92123

UC San Diego Health
9434 Medical Center Drive
La Jolla, CA 92037
858.657.7600

Kaiser Permanente
9455 Clairemont Mesa Blvd
San Diego, CA 92123
800.290.5000